Privacy and confidentiality
This page explains how Ceirde handles personal information, job details, and lead confidentiality. It is written for launch clarity and should be reviewed by a privacy or legal professional before full-scale rollout.
1. What information Ceirde collects
Ceirde may collect information such as names, email addresses, phone numbers, account details, business details, counties served, job descriptions, review content, and payment-related reference data needed to operate the marketplace.
2. How information is used
We use this information to operate user accounts, publish jobs, match tradespeople by trade and county, process lead unlocks, support moderation, and improve the platform.
3. Lead confidentiality
Homeowner contact details are treated as private lead information. Tradespeople should only use unlocked contact details for the purpose of discussing the relevant job and must not misuse, resell, or distribute that information.
4. Profile and review visibility
Some information on tradesperson profiles and reviews may be publicly visible on Ceirde to help homeowners make informed decisions. Ceirde aims to show practical trust signals while limiting unnecessary exposure of personal information.
5. Payments and third parties
Payment processing may be handled by third-party providers such as Stripe. Ceirde does not store full card details and relies on payment providers to handle payment information securely.
6. Moderation and safety
Ceirde may review reported jobs, profiles, and reviews where necessary to protect users and maintain trust in the marketplace. This may involve limited access to account and lead data by authorised administrators.
7. Data retention
Ceirde may retain account, job, payment, and moderation records for as long as reasonably necessary to operate the platform, resolve disputes, comply with legal obligations, and prevent abuse.
8. User choices
Users may request updates to inaccurate account information and may contact Ceirde with questions about privacy, confidentiality, or the removal of certain content, subject to legal and operational requirements.
9. Future policy updates
As Ceirde develops, this page may be updated to reflect changes in features, payments, communications, or legal obligations. The latest version published on the site will apply.